LiveSwitch announced that LiveSwitch Contact is now integrated with Podium, a popular messaging platform for businesses. The integration allows companies to send LiveSwitch Contact text messages directly through their Podium accounts, inviting customers to easily join a video call in order to perform a video estimate or inspection. The integration simplifies client communication for businesses who use both LiveSwitch Contact and Podium.

LiveSwitch Contact is an easy-to-use video solution that is widely used by moving companies, landscapers & lawn care companies, property management firms and other service businesses. The browser-based video tool allows service providers to instantly text a meeting link to their customer or prospect to start a one-on-one video call from any device.

The LiveSwitch Contact integration with Podium is helping businesses like Professional Movers.com, a 42-year old, family-owned moving and storage company based in Michigan. The award-winning company has three offices throughout southeast Michigan, including Detroit, Rochester and Walled Lake. With such a large geographic area to serve, their moving consultants rely on LiveSwitch Contact to perform virtual estimates. Instead of a customer potentially waiting days to schedule an in-person appointment, Professional Movers.com uses LiveSwitch Contact to instantly assess the customer’s home or office by video and efficiently provide the customer with an estimate. 

“Working with LiveSwitch Contact has been a game-changer for our moving company,” said Andrew Androff, Co-Owner of Professional Movers.com. “As a business that’s dedicated to delivering a great moving experience for our customers, we knew we needed to find a way to streamline our communication and sales processes. Thanks to LiveSwitch’s expertise, they built the integration with Podium, and it’s made a huge difference,” Androff added. 

The integration with Podium eliminates the need for entering client data in multiple places and improves customer service, saving businesses time and encouraging more positive reviews. 

“Now, when our moving consultants initiate a live virtual moving estimate using Liveswitch Contact, it uses Podium’s APIs to send the text request through our Podium system,” Androff continued. “This creates a record of the conversation in the Professional Movers.com Podium account as well as the LiveSwitch Contact system. Our salespeople no longer have to enter customer information into multiple applications, which saves time and eliminates errors. Our customers love it too, because they get a seamless and convenient experience when working with us. We’re committed to delivering a great moving experience for every customer, and LiveSwitch has helped us make that possible,” Androff said.

Professional Movers.com has been recognized and awarded “Best Moving Service” by local newspapers like the Detroit Free Press and The Oakland Press. There is an entire chapter dedicated to their customer service in a national best-selling customer service book.

The integration between LiveSwitch Contact and Podium is available now. For more information, contact us. 

About LiveSwitch

LiveSwitch is the world-leading communications platform for small businesses and entrepreneurs. We are dedicated to leveling the playing field, so that all businesses have an equal shot at success and the freedom it provides. To achieve this, we provide world-class technologies to help small businesses thrive—directly saving them money, making them money, saving them time, and helping them serve their customers better. Virtual estimates, on-site documentation, and AI built for small businesses are some of the many offerings we provide. We use innovative video and photo technologies to achieve this. Our dream is that all entrepreneurial companies have a better shot at success by using our technology.