LiveSwitch | Simplify your workday with instant video

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Here's what's coming.

Here are things that we have recently improved.

New Live Call Experience
- Permission Check: When you click Join from the home screen, you’ll now see a short message checking permissions and requesting access to each participants camera and microphone in a single click.
- More Reliable Performance: We’ve made technical improvements behind the scenes to help stabilize calls, even when the connection isn’t great.
- Cleaner Recordings: Call recordings now show ONLY the visitor’s video, keeping the focus where it matters most.
- Real-Time Signal Indicator: A new WiFi icon in the top-right corner of the call shows your current signal strength — helping you stay aware of connection quality during the call.

Use QR codes to collect videos from prospects, customers and team members. Access a unique QR code for your account using "View QR Code". Upon scanning the QR code, the web form will open and a unique recording link will be created for clients. All videos are automatically uploaded to your video library.
Use Web Forms to collect inquiries from prospects and customers. A text message is sent with the recording link when customers fill out the Web Form. The form fields and instructions can be customized. Multiple unique forms can be created.
A new Projects section was added to organize and group sessions in one place. Add documents and photos to projects. Share projects with individuals outside of your organization as Contributors, Editors and Viewers.
Added the ability to auto-enable a virtual background by default with the option to disable.
Added a comment feature to Projects, allowing users to leave comments on Sessions or Projects. Users can now comment directly on Videos or Photos within a Session or Project.
Notifications are sent when you are tagged in a comment or when a Session or Project you created gets updated.
Added the ability to download multiple images as a compressed zip file on mobile devices.
Added video links to calendar invites so that Contact users and their customers have all of the necessary join info in their calendars.
Sort the Sessions table by date or prioritize Ready for Review records to show first. This new toggle is located on the Settings page under Notifications and other Settings.
Install a desktop icon for LiveSwitch Contact for quick navigation to the LiveSwitch Contact platform from the home screen of your device.
Added the ability to share conversation records with non-admin team members.
Send video requests using an email address and phone number.
Added the ability to search contacts by email and phone number.
Added the ability to designate a team member to receive email responses from customers.
Added the ability to designate a team member to receive Web Form recording notifications.
Preview the web form using "View Web Form" and share the form by selecting “Copy Link”.

Coastal Carriers

GoGreen Electric

Cleansolution Services

Totally Surveys

Trinity Movers

Murdocks Moving and Storage, Inc.

Master Movers, LLC

Perrysburg Landscape, LLC

Wirks Moving & Storage