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Raleigh, NC, March 21, 2023 - New Jersey-based moving company Van Express Moving is partnering with LiveSwitch Contact to offer simple virtual video estimates to its clients. The forward-thinking, fast-growing company is a frequent adopter of technology that allows it to better serve clients.
Van Express Moving is a family owned and operated, full-service packing and moving company headquartered in Fairfield and Marlton, New Jersey. The company provides local and long distance moving services originating throughout the state. Since its founding in 2010, it has served more than 40,000 customers and has a referral rate of 96 percent among its clients, a result of its dedication to customer service.
Van Express purchased LiveSwitch Contact because it allows them to book jobs much more quickly and makes the estimate process seamless for their customers.
“I’ve used a lot of video systems and LiveSwitch Contact is by far the best,” said Lazhar Berkat, CEO and owner of Van Express Moving. “I love it because it’s simple. With other products that help with virtual estimates, the client has to put in their name, email, company name; for some, you even have to include an inventory list. Then, the client has to download an app. When using LiveSwitch Contact, I’ve had customers ask, ‘Are you sure there’s nothing I need to download?’ It has absolutely helped us win more business. Before using LiveSwitch Contact, it usually took 30 minutes to do an in-house estimate and with LiveSwitch, it takes 12 minutes and it’s very smooth and easy,” Berkat added.
LiveSwitch Contact is a browser-based video tool that allows moving companies to instantly text a meeting link to their shipper to start a one-on-one video call. There is no app to download and it works on any device. All calls can be recorded and shared for the purposes of record-keeping, training and dispute resolution. Moving companies also have the option to text a link to a prospect through which they can record a tour of their space and upload it at their convenience.
“Van Express Moving is an innovative, customer-centered company that is positioned well for continued growth, said Brian Hamilton, CEO of LiveSwitch. “Our team loves working with entrepreneurs like Lazhar and progressive companies like Van Express who immediately see the value in connecting to clients in one click,” Hamilton added.
To learn more about how moving companies like Van Express are using LiveSwitch Contact to serve their customers and grow their businesses, visit LiveSwitch.com/Contact.
LiveSwitch offers live video solutions to help businesses grow and to build human connection in a simpler, more sustainable way. Our core products include LiveSwitch Contact, a virtual estimates platform that helps businesses save time, cover more ground and increase sales, and LiveSwitch Video, a highly personalized video conferencing solution with no downloads or registration required. LiveSwitch also provides a developer platform, a cross-platform Software Development Kit built upon WebRTC, that allows customers to build live video into groundbreaking applications in telehealth, virtual events, live entertainment, education, video conferencing, augmented reality, gaming and more. To learn more about LiveSwitch, visit LiveSwitch.com.