Empowering the Restoration Industry with Instant Video

Apex, NC – March 19, 2025 – In a recent episode of the Head, Heart, and Boots podcast, LiveSwitch Chief Revenue Officer James Hatfield joins hosts Chris Nordyke and Brandon Reece to explore how instant video technology is revolutionizing the restoration industry.

Enhancing Customer Trust With Immediate Visual Communication

In the restoration industry, it is essential to build trust with customers early during their most vulnerable moments, such as experiencing water damage or fire. By leveraging an instant video platform like LiveSwitch, restoration professionals can instantly connect with clients via a simple texted link, without the need for app downloads. The immediate visual communication with clients allows receptionists to better handle call intake and specialists to assess situations accurately and empathetically, leading to more timely responses.

Using Branded QR Codes to Get Repeat Business and Provide Support

Chris, Brandon and James discuss the innovative use of branded QR codes that are placed on-site, such as on water heaters or electrical panels. The QR codes are scanned by customers to initiate live video calls or upload a recorded video directly to the LiveSwitch platform., Restoration businesses are using the QR codes left behind on equipment to get repeat business or provide instant support when needed.  This approach facilitates swift action, fosters ongoing client relationships and differentiates businesses from competitors in their markets with a direct and efficient communication channel.

Creating A Visual Inventory from Sales to Service Delivery

Beyond initial call intake and customer interactions, instant video technology can be used to improve operational efficiency and collaboration in every stage of a job.

• Documentation of a job: Capture before-and-after videos or photos of a job to reference with your team or client. All videos and photos are automatically stored securely in the LiveSwitch platform.
• Employee Training: Utilize video recordings from successful jobs or customer interactions to train new staff effectively.
• Sales Reviews: View recorded interactions with clients to improve coaching ability and team accountability.
• Reduce Callbacks: Send follow-up videos to clients that explain fixes or equipment settings to minimize repeat visits and provide instant customer support.
• Cross-Team Collaboration: Share videos and photos with team members across various locations,  partners and clients to easily review the service provided.

Simple and Effective Technology Implementation On Day One

The LiveSwitch instant video platform is browser-based, meaning no downloads or updates are ever required for restoration businesses or their clients. Businesses can adopt LiveSwitch technology without significant infrastructure changes and with compatibility across popular platforms like ServiceTitan, Simpro, Jobber and more, teams can be trained swiftly and start using instant video on day one.

Designed for Simplicity and Human Connection

The LiveSwitch platform is designed intentionally to work in seconds with minimal steps required. Whether assisting an elderly client or documenting extensive restoration projects, LiveSwitch's intuitive interface ensures the best experience for businesses and their clients to enhance human connection.

Interested in elevating your restoration business? Discover how LiveSwitch can transform your customer communication and operational efficiency to save time and make more money. Visit liveswitch.com/floodlight or book time with James Hatfield to learn more.

About LiveSwitch

LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time. LiveSwitch clients include entrepreneurs, small businesses and global Fortune 500 companies across multiple industries.

LiveSwitch is led by Chairman Brian Hamilton, one of America’s most successful entrepreneurs and a leading expert on entrepreneurship. Hamilton is well-known for founding Sageworks, America's first fintech company, and starring in Free Enterprise on ABC.

Press Contact: 

Jackie Drumm

VP, Communications

jackie.drumm@liveswitch.com